Privacy Policy

At Snow Africa Adventure, we are committed to protecting your privacy and ensuring the security of your personal information. This policy explains how we collect, use, and safeguard your data.

1. Information We Collect

We collect information you provide directly to us when you:

• Submit an inquiry or booking request
• Subscribe to our newsletter
• Contact us via email, phone, or social media
• Complete a booking or payment
• Provide feedback or reviews

Types of Information

• Contact Information: Name, email address, phone number, mailing address
• Travel Details: Nationality, passport information (for booking purposes), dietary requirements, health information (for safety purposes)
• Payment Information: Payment card details are processed securely by our payment providers and are not stored on our servers
• Communications: Records of correspondence with us
• Website Usage: Information collected automatically via cookies and analytics tools

2. How We Use Your Information

We use your personal information to:

• Process your bookings and provide requested services
• Communicate about your trip and send important updates
• Respond to your inquiries and customer service requests
• Send marketing communications (with your consent)
• Improve our services and website experience
• Comply with legal obligations
• Ensure safety during your activities

3. Information Sharing

We may share your information with:

• Service Providers: Hotels, lodges, parks, airlines, and other suppliers necessary to fulfill your booking
• Payment Processors: To process payments securely
• Government Authorities: When required by law (e.g., park entry, visa requirements)
• Emergency Services: In case of medical or safety emergencies

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

5. Cookies and Tracking

Our website uses cookies to:

• Remember your preferences
• Analyze website traffic and usage patterns
• Provide personalized content
• Enable social media features

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

Analytics

We use analytics services (such as Google Analytics) to understand how visitors use our website. These services collect anonymized data about your browsing behavior.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt out of marketing communications at any time
• Withdraw consent where processing is based on consent
• Request data portability

To exercise these rights, please contact us using the details below.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce agreements. Typically:

• Booking records: 7 years (for tax and legal purposes)
• Marketing preferences: Until you unsubscribe
• Website analytics: 26 months

8. International Transfers

As an international tour operator, your information may be transferred to and processed in countries outside your home country, including Tanzania. We ensure appropriate safeguards are in place for such transfers.

9. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16 without parental consent. If you believe we have collected information from a child, please contact us.

10. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes by posting a notice on our website or by email. Your continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

For questions, concerns, or requests regarding this privacy policy or your personal information, please contact us:

• Email: info@snowafricaadventure.com
• Phone: +255 766 657 854
• Address: MEC House, Plot no 161, Second floor, Mianzini Area, Arusha, Tanzania

We aim to respond to all inquiries within 30 days.